Betunlim Casino - プレイヤーのアカウントは閉鎖されました。

I have 291.40€ in the account, my account has been blocked and they also disabled the withdrawal option.

The only information that they continue tell me is, this is part of our verification process, once the document is verified, you will be able to access and wd. I do think this is not normal at all, as I have not done something wrong, just deposit, play, win and now wd.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your documents have you been requested to submit for the verification of your account?
• Have you submitted all the documents on time and in the correct format?
• When exactly did you submit the relevant documents to the casino?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ballalalallala,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika