Betunlim Casino - プレイヤーの賞金は没収されました。

hi, i made a deposit 11eur and it automatically added bonus money with wager x 25 and max withdrawal was 500 eur. i win about 200 eur, i wagered it about 412eur, had suddenly 80 euros left and after wager it turn to 15 eur, how is this possible?? when on terms it said 500 eur was max

this is scam! bonus came automatically it was 150% these terms are not fair what is even the point of this if i make deposit 11 eur wager it 25x and max cashout is 15 eur??

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Dear Simon2929,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Betunlim Casino.

After reviewing the terms and conditions of this bonus, I came across this part:

The maximum bonus amount that can be transferred to the real balance after wagering the bonus is x1 of the bonus amount, but no more than (according to your currency): 500 €, 500$ ,15000₺, 50000₽, 15000₺, 50000₽, R 2500, 2000 zŁ, 250000 ₺...

According to this rule, the maximum that can be transferred to your withdrawable balance, with a deposit of 11€ is actually 16.50 €. That leaves you with a missing 1.50 €. Would you like to continue this complaint with a disputed amount changed to this sum? If so, could you kindly provide a screenshot of your deposit history as well as your game history?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Simon2929,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru