Betwarts Casino - プレイヤーのアカウントが本人の同意なしに再開されました。

Hi! I closed the casino in question last fall. And I closed the account due to a gambling problem, but for some reason it was opened last week even though I didn't ask for it and then I lost 500e, so I wanted the casino to return my deposit back to me.

Hei! Olen sulkenut kyseisen kasinon viimevuoden syksyllä. Ja olen sulkenut pelitilin peliongelman takia, mutta jostain syystä se avattiin viimeviikolla vaikka en ole näin pyytänyt ja tuli sitten hävittyä 500e, joten halusin että kasino palauttaa talletukseni takaisin minulle.

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Dear Joniboi,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@betwarts.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Also, do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina