Betwarts Casino - プレイヤーの入金が遅れています。

Hi, I would like help with a deposit that has not been credited. The deposit was with bitcoin and they claim that I have used the wrong address, which is not correct. See attached pictures.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino using Bitcoin before?
• Can you please send me a screenshot of the deposit history in your casino account?
• Have you made sure to deposit at least the minimum allowed amount?
• Could you kindly forward me the communication between you and the casino customer support regarding the lost deposit transaction at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello.

Thanks for the reply! Have i sent you an email.

Thank you for your email. Before we proceed with the investigation, kindly forward me the communication between you and the casino customer support stating that your deposit was sent to a wrong address as well. I appreciate your cooperation.

I have now sent you the communication between me and the casino on email.

Hello Hansenboss,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Hansenboss,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at attila.g@casino.guru.

Additionally, could you please forward the communication between you and the customer support as well?

Thank you for your patience and understanding.

Best regards,

Attila

Casino.Guru 

Hello, i have now sent you the communication between me and betwarts. Hoping this can now be solved soon.

Hello, Still no update here? Waited 1 month on this.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you Hansenboss for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betwarts Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Hansenboss,

Thank you for contacting us regarding your inquiry.

This issue has been escalated to our Finance Department for further review.

We will revert to you with a formal response at our earliest convenience.

Thank you for your patience and cooperation.

Best regards,

Betwarts Casino Team

Dear Hansenboss,

We are pleased to inform you that our Finance department has completed a double-check of your claim.

On 18 March, a processing error resulted in a credit of only 27.24 NOK.

We have now credited the remaining 291.76 NOK to your account.

Your total balance now reflects the correct full amount of 319 NOK which corresponds to the full amount of your Missing Deposit.

We hope this solves the matter for you.

Thank you for your patience.

Kind Regards,

Betwarts Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hansenboss,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter