Betzard Casino - プレイヤーの撤退が遅れています。

Dear Casino Guru Team,

I am reaching out to request your assistance regarding a serious issue I am experiencing with Betzard Casino. I have been waiting for over two months for a withdrawal that still has not arrived.

I have contacted my bank provider, and they have confirmed that no transfer is on the way. I have also exchanged at least 16 emails with Betzard’s customer support during this period. Unfortunately, they keep telling me to "be patient" and that the issue is being handled, but after more than a month since their last update, I still haven't received anything.

I want to emphasize that:

My account has been fully verified.

I have previously received withdrawals from Betzard without issues.

This is the first time I am experiencing such a delay.

At this point, I’m feeling completely scammed, and I believe the situation is unacceptable. I would really appreciate it if you could step in and help mediate or investigate this matter.

Please let me know what additional information you might need from me.

they keep saying have more patience

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played to accumulate your most recent winnings you've been attempting to withdraw?

Did you accumulate these winnings with or without a bonus?

Which payment method did you select to process this withdrawal request?

What is the status of this payment in your casino account? Is it pending or is it shown as successfully processed?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear,

I hope this message finds you well.

I recently played the game "Master Joker" and won the funds from that game. I would like to clarify that I played using my own money, without any bonuses.

I selected "Wire Transfer/Bank Transfer" as the payment method for this withdrawal. However, the amount is still pending in my account, and no transaction has been processed yet.

Dear ],

I hope this message finds you well.

I recently played the game "Master Joker" and won the funds from that game. I would like to clarify that I played using my own money, without any bonuses.

I selected "Wire Transfer/Bank Transfer" as the payment method for this withdrawal. However, the amount is still pending in my account, and no transaction has been processed yet.

?

Thank you for reaching out and I sincerely apologize for the delay in responding. We are currently managing over 900 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Please forward me the communication between you and the casino customer support regarding the delay in processing your payment at [email protected], or post screenshots here. Thank you for your cooperation.

i kept asking them and this is the response they always give

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Okay thank you, should I email her or is she gonna contant me through here.

Dear Tristannn,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betzard Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello guys, I’ve seen that the casino still haven’t respond. I saw other complaints with no reaction from the casino aswell…

im starting to worry..

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello guys, update the casino isn’t responding to any of emails no more.

it looks like the costumer service is under maintenance or there just ignoring me..

??

Hello, The timer finished 3 days ago!

why is there no updated?

Dear Tristannn,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

We’ve reopened this complaint at the request of Tristannn. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Tristannn wrote:

"Hey guys update, I just received half of the funds!

so maybe the other half is coming soon!

I hope not another 3 months"

Dear Tristannn,

thank you so much for the update!

Hopefully, at this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

hello Guys, I’ve received all the funds!

I wanna thank u guys for your time and hard work!

you may now close this case as "resolved"

Dear Tristannn,

That is some great news!!! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.