Betzard Casino - プレイヤーの撤退は遅れており、解決されていません。

ive been verified at betzard since july 23rd and have been using that casino ever since. ive had successful withdrawals in the past.

on july 26th i won 1187 euros and requested a withdrawal of my win on the 28th of july. my withdrawal has now been processing ever since. ive reached out to the casino multiple times and they've stopped responding. ive opened a case on other websites such as ask gamblers and they still didnt pay me out. i havent broken any terms and conditions. ive fully wagered everything.

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Dear etiennegagne43, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betzard Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

last time was on july 25th 2025. it took less than a week to get.

i withdrew via mifnity , same method as last time. im also fully verified using that method of withdrawal.

i won using a bonus . i followed all the terms and fully wagered everything as well.

Dear etiennegagne43,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

i sent it all by email

Thank you very much, etiennegagne43, for your cooperation. I will now transfer your complaint to my colleague Samuel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear etiennegagne43,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Betzard Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Betzard Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello!

Thank you for reaching out regarding the complaint filed by etiennegagne43. We sincerely apologize for the inconvenience caused by the delay in processing the player’s withdrawal of 1187 euros requested on July 28, 2025.

We have thoroughly investigated the matter and can confirm that the delay was due to unforeseen technical issues in payment processing. Our team worked diligently to resolve these challenges as quickly as possible. We are pleased to inform you that all technical issues have now been addressed, and the player has successfully received the full amount of their withdrawal.

Please note that while we strive to ensure seamless transactions, occasional delays may occur due to factors beyond our direct control, such as third-party processing systems. We have taken steps to minimize the likelihood of such issues in the future to provide a smoother experience for our players.

Once again, we deeply regret any inconvenience caused and appreciate the player’s patience while we resolved this matter. Should you or etiennegagne43 have any further questions or concerns, please do not hesitate to contact us.

Hello everyone,

Thank you to the casino team for providing a detailed update and clarification, and to the player for their patience throughout this process.

According to the casino’s statement, the withdrawal has now been fully processed and received. Could you please confirm, etiennegagne43, whether the funds have indeed arrived in your account?

Once we have your confirmation, we’ll proceed with closing the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear etiennegagne43,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel