BiggerZ Casino - プレイヤーのボーナス関連の出金が遅れる

I used the welcome bonus on this casino site to play.

The game played was a slot machine, and there was no mention of any problems in the terms of use.

Despite this, the payment has not yet been made.

The date of deposit is 2025.11.24

The withdrawal date was 2025.11.26

I have contacted support many times, but they have simply pushed the reason for the withdrawal to the finance department and have not received a single response.

Could you please contact the casino site so that they can withdraw the money?

No matter how many times I inquire, I can only get in touch with support and nothing progresses.

こちらのカジノサイトでウェルカムボーナスを利用して遊びました。

遊んだゲームはスロットで、利用規約にも問題があるとの記載はありません。

それにもかかわらず、未だに出金がされておりません。

入金した日付は2025.11.24

出金した日付は2025.11.26

これまでにサポートには何度も問い合わせをしましたが、彼らは出金されない理由を財務部門にプッシュしたというだけで、何一つ返答は返ってきません。

出金されるようにカジノサイトに連絡を取っていただけませんか？

私がどれだけ問い合わせをしても、サポートの方までしか連絡が出来ず、何一つ進展しません。

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Is your player's account accessible to you? Can you log in?
• Could you please share with me a screenshot of the payout request with the status visible? My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas