Bingo Billy Casino - プレイヤーの撤退が遅れています。

Will not let me withdraw my money. No such bonus was played therefore no wager requirement should be issued in any form.

Dear seethereaper12,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it only related to your account?
• Have you contacted casino support and asked for assistance? What response have you received?

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes and yes I can prolly screen shot chat log with support if u need it.

Dear seethereaper12,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I'll await your reply.

The chat logs are not there anymore

Thanks for your response.

• Could you please provide more context regarding the issue?
• Do I understand correctly you are prevented from withdrawing your winnings due to an active bonus? What did the casino explain about the issue you can't withdraw?
• Could you please support your case with screenshots of what it looks like when you are attempting to withdraw winnings from your player's account?

My deposit was clean no bonus

Dear seethereaper12,

I am sorry but it's hard to determine the issue based on the information provided so far.

What consequences are you facing due to the casino's actions? Was your balance confiscated, or reduced?

Please clarify the situation so we may make a decision on how to best assist you.

What do you mean hard to determine the issue. I should be able to withdraw my money i didnt take none of there's in bonuses as a matter of fact I gave the bonus money back so I didn't have any restrictions on when and how much I can withdraw

I apologize for any misunderstanding, however, at this stage of the complaint, we depend on the information you can provide to clarify the issue.

• Could you please share any supporting screenshots?
• Share screenshots of your bonus history, the error you experience when trying to withdraw, and your attempts to resolve the issue from casino support.

You previously sent me a confirmation from the casino customer service a bonus has been removed.

Thanks in advance for your reply and understanding.

Dear seethereaper12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.