Bitcasino.io - プレイヤーが賞金を受け取れずにいます。

I deposited 400 USDC into BitCasino and played with it, and it grew to about 5 million yen in Japanese yen. I wanted to withdraw about half of it, but since I heard that virtual currency can be withdrawn immediately, I applied for a withdrawal, but it was pending, so I contacted them by email and they said that the problem would be resolved within 24 hours. It was still pending after that, so I contacted them again, but they gave me some incomprehensible excuse and told me to just wait. How can I withdraw my money in this case? I'm sorry, but please teach me.

400USDCをビットカジノに入金して遊んでいたら日本円で500万円くらいに増えました。半分くらい出金しようと思い仮想通貨なら即時出金という話だったので出金申請したところずっと保留なのでメールで問い合わせたところ24時間以内に問題が解決すると言われた。その後も保留の為また問い合わせたところ訳の分からない言い訳とともにとにかく待つように言われました。このような場合どうしたら出金してもらえますか？すみませんが御教授願います。

Dear Atsu0809,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have already completed the identity verification process, and the wallet I deposited into is the same as the wallet I submitted for the withdrawal request, so there is nothing wrong with me. However, I am being made to wait because they are in different departments. When I first consulted with them, they said the problem would be resolved within 24 hours, but another person said it would take a while, so I am worried about whether I will really be able to withdraw the money.

本人確認手続きは終わっていて入金したウォレットと出金申請に提出したウォレットも同じなので、こちらに何一つ落ち度が無いにも関わらず。部署が違うからという理由で待たされています。一回目に相談した時は24時間以内に問題は解決すると言われていたのに他の担当者だとしばらくかかると言ってきていてほんとに出金できるのか不安です

Dear Atsu0809,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Atsu0809,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.