Bitcasino.io - プレイヤーの資金は没収されました。

My balance of about $18,000 was confiscated, but about $15,000 was. I contacted support for the first time, but they said they had detected another account and forcibly confiscated it.

I haven't received any response since then, so I would like to ask for a response.

18000ドル程あった残高が15000ドル程没収された。サポートに連絡すると初めてしたのに、別アカウントが検出されたとのことで無理矢理没収された。

その後連絡も返ってこずなので対応お願いしたいです。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitcasino.io.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the verification of your identity and account? Which documents did you provide during the process?
• Have you accumulated your winnings with the help of a bonus or a promotion?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kinoko55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru