Bitcasino.io - プレイヤーの賞金は没収されました。

I registered with this casino today.

There was a 200% first deposit bonus, so I used that to deposit $680 and received a $1360 bonus.

I only played slots and met the withdrawal requirements with a balance of approximately $9400.

I completed identity verification and two-factor authentication, and then submitted a withdrawal request.

Afterward, I was told I had a duplicate account and violated the terms of service, and my balance was confiscated.

Of course, this is my first time creating an account.

I don't agree with the confiscation, so I'd like an investigation.

本日こちらのカジノに登録しました。

200％の初回入金ボーナスがあったので、そちらを利用して680ドル入金し、1360ドルのボーナスを受け取りました。

スロットのみで遊び、残高が約9400ドルで出金条件を満たしました。

本人確認や二段階認証などを完了させ、出金申請しました。

その後、アカウント重複や利用規約違反と言われ、残高が没収されてしまいました。

もちろんアカウントを作成するのは初めてです。

納得のいかない没収なので調査してほしいです。

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Dear raito9765,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you used any public computer, shared device, or shared network while playing games at this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika