Bitcasino.io - プレーヤーは自分のお金を引き出すことができません。

Hello kw3rqueradaus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcasino.io. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly was the last time the casino responded? Did you use any bonus to accumulate your balance? Why did you use VPN to play in the casino?

It is quite common to block some options or even the whole account until a verification check is done by the casino and as it might take up to even 2 weeks, I would probably recommend to just wait for now.

Looking forward to your answer.

Regards,

Nick

Hello kw3rqueradaus,

As I mentioned above, most of verification checks may take up to 14 days. Can you please advise when exactly did the whole process begin? Is there any update regarding the case?

I was paid out but my account was closed

ich wurde ausgezahlt, Konto wurde jedoch geschlossen

Hello kw3rqueradaus,

Once you have no more balance on your account, the casino can close your account without any reason given.

Is there anything else we can assist you with?

no thanks!

ne vielen dank!

The complaint will be now closed for the above mentioned reason.