Bitcoincasino.vip - プレイヤーの撤退が遅れています。

I can no longer withdraw money from this casino. I also haven't received my tournament winnings.

KYC has been completed and this is not the first withdrawal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• In addition to your tournament winnings, have you accumulated your winnings with the help of a bonus?
• When did the exchange with VIP support take place? When was the last time you received an update regarding the payout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No

The one I submitted is the final solution.

I apologize for any misunderstanding.

Let me rephrase my questions:

• Have you achieved your winnings with real money, or have you activated and played with a bonus?
• The conversation between you and the VIP support agent, when did it take place?

Looking forward to your reply.

Real money.

It was held the other day.

The current withdrawal request amount has been successfully deposited, but the tournament prize money has still not been transferred.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bitcoincasino.vip for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Tobique Gaming Commission and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter