BitKingz Casino - プレイヤーの出金方法は制限されています。

Good day,

The casino refuses to accept withdrawals via Litecoin. They claim they can only process withdrawals via bank transfer. Withdrawals made via Litecoin are canceled. My last deposit was also made via Litecoin. However, I cannot and do not want to use bank details for casino withdrawals, as this could lead to legal problems in Germany. I am also verified.

Guten Tag,

das Casino verweigert die Auszahlung via Litecoin. Sie behaupten, dass sie nur über Bank auszahlen können. Auszahlungen mit Litecoin werden storniert. Meine letzte Einzahlung war auch via Litecoin. Ich kann und möchte aber keine Bankverbindung für Casinoauszahlungen nutzen, da es in Deutschland rechtliche Probleme mit sich bringen kann. Verifiziert bin ich auch.

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Dear denyo123,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BitKingz Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Are there any other payment methods that you could use for the withdrawal of your winnings?
• Could you kindly confirm if you passed the full KYC verification?
• Have you made any deposits via bank transfer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, thanks for the quick reply.

They require me to withdraw via bank transfer. Other methods are available. I've never made a payment via bank transfer, but I have with Litecoin. And yes, I'm already verified and have made a withdrawal.

made.

Best regards

Hallo, danke für die schnelle Antwort.

Es wird verlangt, dass ich per Banküberweisung auszahle. Andere Methoden stehen zur Verfügung. Ich habe nie eine Zahlung per Bank getätigt, mit Litecoin aber schon. Und ja, verifiziert bin ich schon und ich habe auch schon mal eine Auszahlung

getätigt.

Beste Grüße

Hello,

Kindly note that your winnings were generated from a no-deposit bonus, and as such, the withdrawal must be processed via bank transfer.

However, according to our records, you have previously completed a successful withdrawal using Jeton.

You are welcome to request your cashout through this same method, and we will ensure it is reviewed promptly.

Alternatively, you may use any other verified FIAT payment method to proceed with the withdrawal.

We appreciate your understanding and wish you the very best!

But withdrawals via bank transfer aren't possible in Germany because the casino doesn't have an EU license. And my Jeton account has been closed, and unfortunately, I no longer have access to it.

Unfortunately, this leaves only Litecoin; there are no other options for Germans using fiat currencies at this casino.

Aber Auszahlungen mit Bank sind in Deutschland nicht möglich, da das Casino keine EU-Lizenz besitzt. Und mein Jeton-Konto wurde geschlossen und ich habe leider keinen Zugriff mehr auf das Konto.

Somit bleibt leider nur litecoin, andere Möglichkeiten mit Fiat-Währungen gibt es für deutsche ja leider nicht bei diesem Casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear denyo123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika