BitStrike Casino - プレーヤーのデポジットが彼のアカウントに入金されたことはありません。

I deposited and wrote them because I never received it. They kept saying it was processing for 2 weeks then after sent me an email and said that it was fixed and now all the keep saying Is its processing and giving me the run around

Dear tommywhobreyjr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?

Could you please advise if you entered the correct dispute value (14 BTC = 374 287 USD)?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear tommywhobreyjr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.