Blockbets Casino - プレイヤーの出金リクエストはキャンセルされています。

Multiple withdrawals were canceled without reason, and I had successfully withdrawn 1,000 before. KYC verification has been passed. The first withdrawal was 830, and I was told that the Daily withdrawal limit exceeded, the maximum daily limit is 500, so I adjusted the withdrawal amount, but it was still rejected without reason. If the withdrawal fails on this website, there will be a reason column, but no reason is given. I communicated with customer service and suggested that I try again. They did not receive feedback from the financial department, so I tried to withdraw again. After waiting, the withdrawal was canceled again without reason. Both the customer service and the VIP manager told me that they did not receive feedback from the financial department. I don’t know why. I now request to process my withdrawal request.

Dear houstonrockets,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Just to clarify, is it possible that the issue might be related to the withdrawal method—specifically, are you trying to withdraw via BTC instead of USDT?

Also, could you please confirm which payment method you used to make the deposit that resulted in these winnings?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I used USDT to deposit 300, I have my own money to win this. I didn't use some bonuses. Since the maximum daily withdrawal amount is 500, I later tried both USDT and BTC withdrawal methods, but they were all cancelled without reason. The pictures are sent to your email.

Dear houstonrockets, please note that in most cases, casinos require players to use the same payment method for withdrawals as they used for deposits. Since you deposited using USDT, it's likely that the casino expects you to withdraw using USDT as well. Using a different method, such as BTC, might result in the withdrawal being canceled automatically.

Of course I know all this. My deposit method was USDT, and later the withdrawal was also USDT. It was just that it was cancelled without reason. I tried BTC again. You can see the screenshot I sent you, and the result was that the both USDT and BTC withdrawal all was cancelled without reason.

It has been 8 days since I first initiated a withdrawal. I waited 3 days for the most recent withdrawal, but it was still rejected without any reason. The customer service said they didn't know the reason, and there was no response after sending an email. They suspected it was a scam website.

I have received the withdrawal and I know it is due to a problem with the payment gateway. Please help close the complaint. Thank you.

Dear houstonrockets,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru