BoaBet Casino - プレイヤーの撤退が遅れています。

I want to make this complaint so people can see how hopeless Boabet is.

Verificaiton is taking forever. I used crypto for deposit and withdrawal, using Exodus. Exodus, is like most of crypto, it is no name or account id attached to the user.

Even though i try to tell Boabet this, they dont understand it and again and aggain ask for name on the crypto exchange(exodus).

They just do this to delay the process clearly. i am so disappointed. dont use this casino.

First they say this

"Hi Tristan

Kindly note, in order to verify your account, your personal details such as name and surname must be visible to verify that the e-wallet belongs to you.

Thank you for your understanding in regards this matter."

Then i tell them it is not possible, but i show them all the screenshot from my crypto. but i clearly explain to them.

Then, a week later, i get this, after trying to explain them several times:

"Kindly note, in order to verify your account, your personal details such as name and surname must be visible to verify that the e-wallet belongs to you."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear tristaninho,

I understand how upsetting it can be to feel that a casino hasn’t informed you properly about the verification process. However, most casinos perform the verification at some point, sooner or later - some casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or a few smaller withdrawals without it, but most often, casinos ask for documents at the point of the first withdrawal.

There is no standard practice regarding verification, and we are not in a position to penalize casinos for how they decide to manage their verification process.

To clarify your issue:

• Have you ever made a withdrawal at this casino?
• Can you confirm the exact date when you first requested the withdrawal?
• Could you please let me know if the casino has proposed any alternative options to verify your payment method, aside from the one you have already provided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

• No i have never made a withdrawal
• 28.01.2026
• No they have not, or they just dont answer me. Now for the third time i get demand on verificaiton about account id and account email on Exodus, which is not possible.

They ask me to verify one thing on the mail i get, a bank statement. For the sake, that bank statement is not possible, on revolut you cant have a bank statement attached to a card, but you can have attached to the account.

and now they say on mail my card is okay, but they need the statemten. But still i have to upload the card(front and back) on the verification page.

This upload tool and communicaiton is so hopeless. I am doing my best, i have sent 10-15 documents and i have sent 15 mails now. this is the worst verification i have ever experienced, i alert other players NOT to play on Boabet.

Dear tristaninho,

Thank you for your reply and for providing the previous details.

Could you please share your current verification status with us?

Additionally:

• Which other verification documents have you already provided to the casino?
• When exactly did you submit the most recent document?

Could you also forward additional communication you have had with the casino? This may include screenshots, emails, or chat transcripts.

You may send all relevant documents to petra.h@casino.guru, or alternatively, post your screenshots directly in the thread.

Thank you again for your cooperation.

i have uploaded all you can imagein. Crypto wallet, ID, address, selfie with ID. Bank statement, virtual cad screenshot.

I am submitting new documents each day. But now they ask for the same document again. Card with front and back. This i got accepted earlier, now it suddenly arises again.

Will forward you the mails so you can see, but yes you dont get the whole picture since you dont see the verification page.

Dear tristaninho

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

after 15 attempts, it finally worked. They did not say to me what they wanted before after some time. but you can resolve this.

Thank you for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru