BoaBoa Casino - プレイヤーの撤退が遅れています。

Payout has been pending for a week, support is always putting off.

No verification documents were requested.

Auszahlung steht seit einer Woche im pending, Support vertröstet immer nur.

Es wurden keine Unterlagen zur verifizierung angefordert.

Dear hpnokia123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Okay, I'll be waiting then.

I still think it's not okay to wait so long for your money, it's definitely faster in other casinos!

Okay, dann warte ich noch.

Ich finde es trotzdem nicht in Ordnung so lange auf sein Geld zu warten, dass geht in anderen casinos definitiv schneller!

Unfortunately there is still no movement of the payout, it has been pending for 9 days!

Leider immer noch keine Bewegung der Auszahlung, ist seit 9 Tagen im pending!

Dear Mario,

Thank you for contacting our Support Service!

We would like to apologize for answering you in English but unfortunately, our German speaking agents are not available at the moment.

Thank you so much for your patience! We just checked your gaming account and we see your withdrawal is in the final stage, so it should be processed very soon.

It was delayed due to technical updates and we apologize for the inconvenience.

If you have any additional questions, please, do not hesitate to contact us via e-mail support@boaboa.com or via Live Chat.

Best Wishes,

BoaBoa.com Team

What else do I have to answer?

Was muss ich denn noch antworten?

Money has now been transferred

Geld wurde nun überwiesen

Awesome news, hpnokia123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.