Bongo Casino - アカウント制限のため、プレイヤーは資金を引き出すことができません。

I made a deposit of 50€ to the site and they have since locked all access to games,when I try to withdraw my money it says that I need to wager my deposit which is not possible due to account lock,the support doesn’t give me a reason and also make absurd request asking me to provide 3 cards photos for verification while I have used only 2 in the casino,after I send them the 2 they still ask for more to keep my money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made two deposits into this casino so far—one in 2024 and another in 2025?
• When was the last time you logged into your casino account?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different browser or device to check whether the issue with starting the games persists?
• Have you contacted customer support to request assistance with accessing the games?
• What is the current real-money balance in your account?
• Have you selected the same payment card for your withdrawal request as the one you previously used for deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear syne5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.