BonusBlitz Casino - プレイヤーのキャッシュアウトは没収されました。

I played through over $400. When I finished I got a pop up that said I could cash out. When I clicked accept my balance was just under $50. I talked to a chat agent and they said I placed a bet after the popup which was not true. And then I tried to get back over $50 to cash out and it went straight down. Basically they stole my cash out.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BonusBlitz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you played with a bonus? Was it a no-deposit bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Is your game history available for you to check? Could you please share a screenshot of the recent bets that would be relevant to your case?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear xpolynate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru