BOOMERANG BET Casino - プレイヤーの出金が遅延しており、アカウントがブロックされている可能性があります。

I am filing a report regarding suspicious financial activity by online casino operator *Boomerang Bet*, operating under a Curaçao license.

*1. Details of the incident:*

- *Casino:* Boomerang Bet / boomerang-bet.com

- *Game ID:* 5df96201643d42dfb4c1289427104ced

- *Game:* MYSTERY APOLLO II

- *Date of win:* April 20, 2026, 21:52:57

- *Bet amount:* 400.00 CZK

- *Win amount:* 177,464.35 CZK / approx. 10,000 CAD

- *Withdrawal requested:* April 20, 2026

- *Status as of today:* Funds still withheld for *over 3 weeks*, despite full KYC verification completed.

*2. Reason for suspicion:*

The operator has possessed all documents required for payout since April 20, 2026. Their stated processing time for e-wallet withdrawals is 48 hours. It has now been over 21 days with no payment and no valid legal reason provided for the delay.

This prolonged, unexplained withholding of a verified player's significant winnings raises concerns of potential violations of anti-money laundering obligations. The behavior is consistent with either:

a) Liquidity issues / inability to pay, or

b) Intentional stalling to pressure the player into cancelling the withdrawal and gambling the funds back, or

c) Structuring/obstructing mandatory payouts.

*3. Actions already taken:*

I have filed formal complaints with Curaçao eGaming Authority, AskGamblers ADR service, and contacted the operator's support multiple times. The operator continues to provide only generic stalling responses.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jankoci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification in the casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please confirm the payout you requested is currently pending to be processed? Could you please share the most recent communication between you and the casino to my email at tomas@casino.guru as evidence of the incident?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas