BOOMERANG BET Casino - 自己排除にもかかわらず、プレイヤーのアカウントが再開されます。

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Dear costelonisoru.92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us better understand your situation and to investigate your case effectively, could you please provide us with the following details:

• Can you confirm the date when you initially requested the permanent self-exclusion and send me your request to: petra.h@casino.guru?
• Have you received any communication from Boomerang Bet regarding the reopening of your account?
• Did you make any manual request to reopen your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

​Hi Petra,

​I have some excellent news! Boomerang.bet has contacted me and processed the refund of €2,550. I have just checked my bank account and the funds have arrived.

​I am very happy with this outcome and I want to thank you and the CasinoGuru team for your support. This wouldn’t have been possible without your help.

​You can now mark this complaint as "Resolved".

​Best regards,

Costel

Hi Petra, just a quick update to confirm once again that the funds have arrived in my bank account. I am ready for this case to be closed as Resolved. Thank you!"

We would like to inform all those following this case that the player informed us that this complaint has been resolved.

We have received confirmationl from the player that the withdrawal was successfully processed.

Dear costelonisoru.92,

I am glad that your issue has been successfully resolved. I will now mark the complaint as "resolved" in our system.

Thank you for your cooperation and do not hesitate to contact our Complaints Resolution Center if you encounter any problems with this or any other casino in the future. We are here to help you.

Best regards,

Petra

Casino.Guru