Bovada Casino - プレイヤーのアカウントがブロックされました。

Hello,

I recently won $12,798, but for some reason they blocked my account and asked me to send documents for identity verification (KYC). I did this over a week ago, but they can't give me a reason or a date when my account will be unblocked. I'm not sure if this casino is trying to scam me or if something is wrong, but I haven't done anything wrong. I played at the casino and placed sports bets with my own money, without any bonuses, and all winnings are legal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bovada Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I created an account on 9/22/2025, and it was suspended the next day.

They sent me an email.

I have forwarded all the emails to you.

Thanks for your reply and the information provided via email.

Has the casino concluded its review of your account since your last reply?

Please let me know.

Hello Tomas

Complete silence from them since I sent my document.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Bovada Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear rahul91nair,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in.

I will now contact Bovada Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rahul91nair,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards