Cadoola Casino - プレイヤーはデポジットボーナスを受け取っていません。

Made my second deposit. Was promised a deposit bonus but the casino refused to give it to me. Wouldn't tell me why

Dear Florian,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to post here a link to the bonus you tried to activate? Could you please confirm that your deposited amount has stayed untouched?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.