Cafe Casino - プレイヤーのアカウントは一時的に無効になっています。

I was trying to withdraw some winnings but before I could I had to update my phone number. So when ask to verify the number on file I put *** *** 0166 and ask if this is correct I said yes and when I glance at it hard enough I noticed my mistake and try to correct it but only to find my account being temporary disabled and I try to explain I hit the button wrong and it looks like the number at a glance *** *** 0159 but they said I had to go threw a verification process and it takes 24 to 48 hours, well it's been 52 hours now and now they say it can some time take longer but it's always someone different chatting and saying something different.

Dear dannyrussell,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing.

To help us better understand your situation and assist you effectively, I’d like to ask you a few clarifying questions:

• Do you know the owner of the phone number ending in 0166, which was mistakenly entered into your casino profile?
• Have you made any successful withdrawals from this casino in the past?
• Have you been able to update your phone number to the correct one ending in 0159?
• Has the casino already verified any of your identity documents?

Once we receive your answers, we’ll be in a better position to proceed with your case. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear dannyrussell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.