Cafe Casino - プレイヤーのアカウントは閉鎖され、賞金の受け取りが遅れます。

I have been playing at Cafe Casino for many, many months and on October 24th I received an email indicating that my account had been disabled and under review--whatever that means and why this happened is a complete mystery to me. Anyway the casino asked for a copy of my ID and proof of address, etc. I provided this information to them, and on November 6th I received an email with some nonsense excuse as to why they were not paying me the $5,783 that I won. Please help me get my winnings!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cafe Casino (cafecasino.lv).

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account and the confiscation of your winnings? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas