Cafe Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

Title: Cafe Casino Withheld My $2,500 Withdrawal Without Proof

Post Content:

I want to share my experience with Cafe Casino (cafecasino.lv) to warn other players.

On 09/04/2025, I requested a withdrawal of $2,500.00 (Reference Number: nukronpq9). After several days of waiting, instead of processing my withdrawal, Cafe Casino permanently closed my account and confiscated all my funds.

They accused me of "multi-accounting, bonus abuse, unverifiable information, and fraudulent activity" but provided no verifiable evidence. Their final email stated that they had "declined the withdrawal before processing and forfeited all balances."

This is completely unacceptable. I played fairly, followed all their rules, and passed verification. The casino is using generic accusations as an excuse to withhold players’ funds.

I strongly advise others to avoid this casino. I am escalating this case to regulatory authorities and posting publicly so that players are aware of how Cafe Casino operates.

If anyone has gone through a similar situation, please share your experience

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of it.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

My name is T. P. I would like to confirm that I have already submitted all the required identity verification (KYC) documents.

I kindly ask you to review them and provide me with an update regarding my case.

Thank you for your assista

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in dealing with players' issues.

Sadly, we are forced to close your complaint as "unresolved."This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Cafe Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

If you haven't done so already, you may want to complete the casino's dispute process. https://www.cafecasino.lv/terms-of-service

15. JURISDICTION, APPLICABLE LAW AND DISPUTE RESOLUTION

15.1. If you have any complaints or concerns arising from your use of the Website, including any concerns about material which appears on the Website, please contact [email protected], where a member of our Customer Service Team will address your complaint. If your complaint cannot be resolved to your satisfaction by our Customer Service Representative, you may request to [email protected] that the complaint be escalated to a Customer Service Supervisor.

15.2. In the event that you are not satisfied with the outcome of your complaint, you can submit your concerns to the Clicking HERE.

The casino can reopen this complaint anytime.