Campeonbet Casino - プレイヤーのアカウントにフラグが付けられ、資金が差し引かれました。

My name is M. A., and I have been using Campeonbet for several weeks without issues until now.

Recently, my account was unexpectedly flagged for verification, even though I had already been verified before.

• For my first verification, I successfully used my paper NIN slip.

• For the second verification, I submitted my plastic NIN card, but it was rejected, and I was told I should use my paper NIN again.

• Despite submitting genuine documents (both my paper and plastic NIN are original and valid), my documents were wrongly marked as "fake."

More importantly, a sum of ₦302,476 was deducted from my account with the transaction name "taken to system" without any explanation.

This situation is unfair and unacceptable. I kindly request:

The immediate restoration of my ₦302,476, as this deduction has no valid reason.

Please treat this as urgent. I am ready to provide my documents again if necessary, but I will also escalate this matter to the relevant gambling regulators and financial authorities if it is not resolved promptly.

Thank you for your cooperation,

M. A.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Have you received any communication from Campeonbet explaining the deduction of ₦302,476 from your account?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Could you please send the documents you submitted to the casino for verification to my email at veronika.f@casino.guru for review?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Yes the issue is that they claim I send a fake document, which is a lie.

I upload my papers NIN card

And I later send them my plastic NIN..

am from Nigeria, you can confirm this please plastic and paper NIN is the same thing

I played casino game and sporty game sometimes

Thank you for your response and for sending your email. Could you please clarify the photo with your paper NIN card? It appears that there is another blond-haired person visible in the picture, and the paper itself seems to be cropped and pasted onto the image.

Could you explain this, please?

No the paper and the plastic NIN is for me

you can confirm the name and the picture

I will try and send a clear picture

this is the rdp I print out for the paper NIN

Thank you for your replies.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Campeonbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.