Campeonbet Casino - プレイヤーのアカウントは閉鎖され、残高は没収されます。

Complaint Title: Account Closed and Balance Confiscated Without Proof – Campeonbet

Casino/Bookmaker: Campeonbet

Amount in Dispute: 206,700 NGN

Description of the Issue:

My account with Campeonbet was recently closed after I completed the verification process. During verification, I submitted my real identification document as requested. The document was an original photo taken directly from my device and was not edited or manipulated in any way.

After submitting my verification documents, I received a message from Campeonbet stating that my account had been permanently closed due to the alleged use of forged documents. This accusation is incorrect because all documents provided belong to me and are authentic.

I contacted support and expressed my willingness to complete any additional verification steps, including selfie verification or video verification, but my request was not properly reviewed.

At the time my account was closed, my balance was 206,700 NGN. I believe it is unfair for my balance to be confiscated without clear evidence that any rule was violated.

What I am requesting:

1. A full review of my account by the bookmaker’s compliance department.

2. Clear evidence showing why my documents were considered forged.

3. Restoration of my balance or at least the return of my deposit if the account closure decision remains.

I am willing to cooperate fully and provide any additional verification required to prove my identity.

Thank you for reviewing my complaint.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Could you please forward me the documents you sent to the casino for verification, along with the original uncropped communication between you and the casino regarding the verification and the subsequent closure of your account? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played game on sports not casino live games or slots games

My winning was without bonus

My documents have been forwarded to the listed email

Thank you for your reply, Nel119.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Campeonbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.