Casina Casino - プレイヤーの認証が遅れています。

There are problems with my verification.

I was told that my address does not match the address of I'm online casino.

My ID card and bank card were approved. I've been at the casino for a day now.

The bank statements have been rejected so far. I've never had so many problems with a casino before.

It would be a shame if the payout were to fail due to verification issues.

Es gibt probleme mit Meiner verifizierung.

Es wurde gesagt das meine Adresse nicht übereinstimmt mit der Adress I'm online casino.

Personalausweis und Bankarte wurden genehmigt. Bin nun seit nem Tag dort im Casino.

Die kontoauzüge wurden bis dato abgelehnt. Soviele Probleme hatte ich noch nie mit einem casino.

Es wäre schade wenn die Auszahlung nun an der verifizierung scheitern würde.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casina Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Could you please check the information in your player's profile and confirm that the information is complete and accurate?
• Could you please list which documents you provided to the casino during the verification process?
• Is the address on your bank statement the same one as in your player's profile?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I wrote to them by email

Ich habe ihnen per Mail geschrieben

Thanks for sharing the information with me.

• Did your bank provide you with an official bank statement?
• Was this bank statement accepted as your valid proof of address by the casino? Please let me know.

Looking forward to your reply.