Casino Lab - プレイヤーのアカウントは閉鎖されません。

Hello,

I am experiencing problems with gambling and I would like to be permanently self‑excluded from Casino Lab.

I have requested the casino to block my account, but they don't do it.

This situation is dangerous for me, and I am asking for your assistance to have my account permanently closed.

Thank you very much for your support,

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Dear rebeccaremus,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika