Casino Midas - プレイヤーの賞金は没収されました。

I've won $10000 from playing roulette and baccarat with Midas casino. The next day they removed all my winning money. They faultly claimed i breached the game policy. They claimed that I've bet on all numbers all roulette which is not allow. You can only bet on 80% of the numbers. I've never heard of this game rule policy on roulette game. There was no game rule state this anywhere on website or on roulette game site. They never send any email to warn me what i was doing is wrong. I played roulette by using the zone system. In the past i have won a few thousand and also lost a few thousand. I believe the Midas casino cheated me. They wait until i win big amount and cheat me this way. I feel like they must have cheat other players like this before. They quickly closed my case without resolved the issue for me. This has been going for 9 months. Everytime i sent email requesting prove and evindent of what they claimed. No respond and it take like a month before they respond with some nonsense emails. How can you closed someone case without a resolution. They claimed my case was reviwed multiple times and that was finished. Reviewed multiple times without any resolution is cheating to me. Account Manager doesn't do anything for me. You can not removed someone winning money by just sent an email without prove or evident and expect me to agree with it.

This is the email i received the day after i won and they removed all my money

Kind Regards, 

VIP Team

Contact Us: 

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Email: [email protected] 

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Dear matt007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Midas Casino regarding your winnings.

To better understand your situation and assist you effectively, could you please provide us with the following information:

• Could you specify what date you made your winning bets?
• Were there any specific instructions or rules provided to you when you started playing?
• Can you share a screenshot or a copy of the email you received from the VIP Team?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

January 29th was the date i deposit money and played at Midas casino website. I played through the night until the morning. I was so happy to win some money back after losing alot of money there. Next day January 30th my winning money was removed and only $2000 i have deposit left. I feel this is not right as i've won the money by betting up to $500 a hand max amount the game allow. January 30th i sent an email to [email protected] to find out what was breached.

After received the respond email i logon to the Midas casino websit and search for any games rule state this. I couldn't find any. I emailed them again to show me where the game rule state you can only bet 80% on the numbers roulette. The respond email was point to the terms and conditions statement on 4.2. Anyone read section 4.2 can see this is not a game rule but just a statement.

This is the respond email from Midas casino regarding section 4.2

Thank you for your reply and for providing the previous details, matt007.

• Have you requested your full game history from the casino, and if so, did they provide it?
• Have you previously used the same betting strategy at Midas Casino, and were your winnings ever questioned or confiscated before?
• Did the casino mention whether this was considered a one-time offence or whether they believe it was repeated behaviour?

If you have any additional communication that could support your case, you can send all the documents to [email protected] or upload your screenshots directly to this thread.

Thank you again for your cooperation.