Casino Napoli - プレイヤーの賞金は無効になりました。

They denied my withdrawal saying that I had bet using more than 30percent of my last deposit, utter rubbish, they won't pay out, don't ever use this site, they are a sham.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found:

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play."

We will contact the casino and ask for their justification why your winnings have been cancelled, but, before we do so, please could you tell me if you are able to reach your game history (please forward it to petronela.k@casino.guru) and indicate how much was your last deposit? Additionally, could you confirm that you didn’t activate any bonus while depositing? I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.