Casoo Casino - プレイヤーは賞金を受け取るのに苦労しています。

Hello,

I won some money $ 250 but they refuse to pay out. They want me to play with bitcoin. But the problem is that I lose all my money and have to start over.

Hej,

Jag vann lite pengar 250$ men dom vägrar betala ut. Dom vill att jag ska spela med bitcoin. Men problemet är att jag förlorar alla mina pengar och får börja om.

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Are you experiencing difficulties to withdraw your winnings? Do I understand it correctly that the only available payment method for withdrawals is Bitcoin in your country? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dimitrios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.