Casper Bets Casino - アカウント制限によりプレイヤーの引き出しが遅れています。

In the terms and conditions it clearly says that the weekly withdrawal limit is 3500 euros, while so far I have withdrawn 2000, it does not let me withdraw the remaining amount. I contacted them and they told me that each account is separate, something that is not mentioned in the terms and conditions.

Στους ορους και προϋποθέσεις λεει ξεκαθαρα οτι το οριο ανάληψης εβδομάδας ειναι 3500 ευρω ενώ εγω έως τωρα εχω ανάληψης 2000 δεν με αφηνει να κανω αναληψη το υπόλοιπο ποσο..Επικοινωνησα μαζι τους και μου ειπαν καθε λογαριασμός ειναι ξεχωριστος κατι που δεν αναφέρει στους όρους και προϋποθέσεις.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casper Bets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you achieved your winnings with the help of a bonus?
• Could you please specify how much is left for the casino to pay out?
• Could you please share screenshots or records of your most recent processed and pending payout requests?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for sharing the information with me.

Did the casino process the remaining 500€ since your last post?

Please let me know.

Dear Duckhunter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru