Cazeus Casino - プレイヤーの撤退が遅れています。

Hi, I won on August 17, 2025. On August 19, 2025, €500 was paid out once. Unfortunately, no further payouts were processed after that.

Hi ich habe am 17.08.2025 gewonnen, am 19.08.2025 wurde 1x 500€ ausgezahlt danach wurden leider keine weiteren Auszahlungen bearbeitet.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

Have you contacted the casino customer support to ask about the status of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi KYC verification has not been requested yet. As soon as this is the case, I will upload the documents.

I only played slots

I played with a deposit bonus

I have already contacted the live chat see attached chat protocol

Best regards

[username hidden by Casino Guru]

hi KYC-Verifizierung wurde noch nicht Angefordert sobald dies der fall ist werde ich die Dokumente hochladen

ich habe nur Slots gespielt

ich habe mit einem Einzahlungsbonus gespielt

ich hatte schon kontakt mit dem livechat siehe anhang chat protokoll

Liebe Grüße

[username hidden by Casino Guru]

Thank you very much, Pidi27, for providing all the necessary information. I will now transfer your complaint to my colleague Igor ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Pidi27,

I am so sorry to hear about your problem with the Cazeus Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Cazeus Casino representative to join this conversation and participate in resolving this complaint.

Dear Cazeus Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

Cazeus Team

Hello Cazeus Casino!

Thank you for joining the conversation and informing us that you are already looking into this case.

Please respond when there is any update regarding this complaint.

Best regards,

Igor

Dear all,

Thank you for your patience.

We would like to inform you that one of the mentioned withdrawal requests was canceled by the provider. However, the withdrawal requests submitted on 18.08.2025 and 23.08.2025 were successfully completed. At this time, there are no new withdrawal requests pending.

Best regards,

Cazeus Team

ok thanks that the payouts have finally been processed I will make 3 payouts again & hope that it will be much faster this time

ok danke dass die auszahlungen endlich bearbeitet wurden ich werde wieder 3 auszahlungen machen & hoffe dass es diesmal deutlich schneller geht

Dear Cazeus Casino,

Thank you for providing information regarding this complaint.

Dear Pidi27,

Could you please inform us when there are any updates about your withdrawals?

Best regards,

Igor

Hi I have 3 open payouts again as soon as they are paid out I will let you know here again

Hi ich habe wieder 3 offene Auszahlung sobald diese ausgezahlt wurden gebe ich hier wieder bescheid

Hello Pidi27,

Thank you for informing us that you have requested new withdrawals.

Please update us when there is any progress with this complaint.

Best regards,

Igor

Hi my 3 open withdrawals have been paid out I will request 3 more withdrawals

Hi meine 3 offenen auszahlungen wurden ausgezahlt ich werde wieder 3 auszahlungen beantragen

Dear Pidi27,

I’m glad to hear that the first three of your withdrawals were successfully paid out.

Please let us know when you receive the full amount.

Best regards,

Igor

hi it was paid out again 3x 500€

hi es wurde wieder 3x 500€ ausgezahlt

Dear Pidi27,

Great to hear that another amount was successfully withdrawn.

Have you requested any additional withdrawals? Also, what is the remaining amount in your account?

Best regards,

Igor

Hi currently 1x 500€ open & still 8.300€ balance to pay out

Hi aktuell 1x 500€ offen & noch 8.300€ Balance zum auszahlen

Dear Pidi27,

Good to know that withdrawals are now being processed without any problems.

Please let us know when there are any updates.

Best regards,

Igor

hi 4x 500€ were paid out again

hi es wurden wieder 4x 500€ ausgezahlt

Dear Pidi27,

I’m glad to hear that another four of your withdrawals have been successfully paid out.

Please let us know when you receive your next withdrawals.

Best regards,

Igor

another 2x 500€ was paid out

es wurde nochmal 2x 500€ ausgezahlt

Dear Pidi27,

I’m happy to hear that your withdrawals are being processed without any issues.

Please inform us once your next withdrawal has been completed and also update us on the remaining balance.

Best regards,

Igor

Hi, since this month the payout was very quick, I have reached the monthly limit and can only request further payouts on 1 October

hi da diesen monat sehr schnell ausgezahlt wurde habe ich das monatslimit erreicht & kann erst wieder am 1. oktober weitere auszahlungen beantragen

Hello Pidi27,

Since it’s a new month, you should be able to make another withdrawal.

Please don’t hesitate to inform us once your next withdrawal has been successfully processed.

Best regards,

Igor

hi it was paid out again 2x 500€

hi es wurde wieder 2x 500€ ausgezahlt

Hello Pidi27,

I’m glad to hear that withdrawals are being processed smoothly this month as well.

When your next withdrawals are successfully completed, please let us know and also update us on your remaining balance.

Best regards,

Igor

Hi, 3 more 500€ payouts were processed and I only have to pay out 1800€

hi es wurden nochmal 3x 500€ auszahlungen bearbeitget ich muss nur noch 1800€ ausszahlen

Hello Pidi27,

Hopefully, the remaining balance will be paid out just as quickly.

Once your next withdrawal is completed, please let us know.

And if you manage to withdraw all the remaining funds, you can also press the Resolve button to automatically close this complaint.

Best regards,

Igor

Hi, everything was paid out. Thank you very much for your help.

hi es wurde alles ausgezahlt vielen dank für eure hilfe

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pidi27,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor