Cazimbo Casino - プレイヤーの入金がカジノによって遅れています。

They keep saying they that the finance department is checking but it’s been 3 days and there’s no update.

Dear akshayymathur9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

wow this was of no help.

I completely empathize with your frustration, akshayymathur9. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. Have you contacted your payment provider as I suggested in my first reply?

Dear akshayymathur9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.