Champion Slots Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Hello, please help me. I recently registered at this casino. I've never had a casino on this platform before. I registered, topped up my account, and played. My balance rose to about 9,000 rubles. I made a withdrawal. They kept saying everything was fine. Your request was being processed. As a result, I was kicked out of the chat and account. I'm writing to support. Please explain what's going on. They're telling me that you have multiple IP accounts and the like. Just so you know, I've never had a second account from my phone or Wi-Fi. No one has ever had anything on this site. Please help me.

Здравствуйте прошу вас помогите недавно Зарегистрировался на этом казино до этого никогда в жизни не имел казино на этой платформе одним словом зарегистрировался пополнил играя поднялся примерно до 9.000 руб поставил на вывод они твердили что всё нормально Ваша заявка обрабатывается В итоге меня выкинуло с чата с аккаунта я пишу в поддержку Объясните пожалуйста в чём дело они мне заявляют о том что у вас мульти-аккаунт IP и тому подобное чтоб вы знали у меня никогда в жизни не было второго аккаунта с моего телефона или с вай-фая никто никогда не имел никакого на этот сайт даже прошу помогите

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I placed sports bets on various types, mainly football, and my winnings were credited without a bonus. After verification, my account was blocked.

Здравствуйте, совершал ставки на спорт, на разные виды, в основном футбол, выигрыш был начислен без бонуса. До после верификации, заблокировали аккаунт

Thank you for your reply, daniel909.dano. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.