Champion Slots Casino - プレイヤーのアカウントは説明なしに閉鎖されます。

Hello, I have a €178 balance with this provider and since today I can no longer log in. In the chat, they claim I've violated some rule, which I know nothing about. I'm a legitimate customer. I haven't received any email about this either. Yet another corrupt bookmaker cheating a customer.

Hallo, ich habe 178 Euro Guthaben bei diesem Anbieter und seit heute kann ich mich nicht mehr einloggen. Im Chat behauptet man, ich hätte gegen irgendwas verstoßen, wovon ich nichts weiß. Ich bin ein korrekter Kunde. Ich habe auch keine Email diesbezüglich erhalten. Mal wieder ein weiterer korrupter Buchmacher, der einen Kunden betrügt.

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Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina