Chanze Casino - 当該プレイヤーは出金が遅れていると考えています。

Hi, I'm having trouble getting my account verified because I think it's annoying that the site is offering lightning fast withdrawals. I've sent all the personal proof I can get. But now with the post-construction they want it in pdf files. I've sent it but look at the site and where it doesn't say and sent screen dumps because it doesn't say that they don't want it. Seems like a rogue site because it takes time to get a response via email. They say it will take 48 hours to get the account verified and money deposited in about 36 hours. But unclear rules so it's easy to give the wrong format it can easily take more than a week I think it's false marketing. / Camilla

Hej har svårt att få mitt konto verifierat då jag tycker det är tråkigt att sidan utlåvar lighting snabba uttag. Har skickat alla personbevis det kan gå. Men som nu med efterkonstruktion vill ha i pdf filer. Har skickat det men titta på sidan och där det inte står och skickat skärm dumpar då det inte står att dom ej vill ha. Verkar som en oseriös sida då det tar tid att få svar via mail. Dom svarar att det kommer ta 48 timmar att få kontot verifierat och pengar insatta ca 36 Tim. Men oklara regler så är det lätt att ge fel format kan det lätt ta mer än en vecka tycker jag att det är falsk marknadsföring. / Camilla

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear millassemmelhack,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center