ChillBet Casino - プレイヤーの撤退が遅れています。

I deposited 100 to play, but I didn't reach the 530.00 peso limit and I want to withdraw, but they won't give me my money. It just took a while, it says two hours.

Every time I try to withdraw, more than 24 hours have passed and they haven't returned my money.

Deposite 100 para poder jugar y no llege a la cantidad de 530.00 pesos y quiero retirar y no me dan mi dinero acaba rato sale que dos horas

Cada de que quiero retirar ya pasaron mas de 24 horas y no me regresan mi dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information shared via email.

Did the casino process your payout since your last reply?

If the issue persists, contact the casino support and share your communication with me.

Thanks in advance for your reply.

Dear Neni14.13.o093247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They haven't resolved anything for me yet; I'm still waiting for my money.

No me an solucionado nada aun sigo esperando mi dinero

It's been a long time and everything is still the same, and they haven't even returned what I deposited.

Even what that casino earns isn't a fraud

Ya va mucho tiempo y todo sige igual y ni si quiera me regresan lo que yo deposite

Ni lo que gane ese casino es un fraude

Thanks for your reply.

If the issue persists, evidence of your previous communication with the casino regarding the delay is necessary for us to pursue the issue further.

Send this information to my email a tomas@casino.guru for review.

I apologize for the inconvenience.

Dear Neni14.13.o093247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru