ChillBet Casino - プレイヤーは出金手続きで問題に直面しています。

I cannot make my withdrawal because it does not redirect me to my card information for withdrawal.

No puedo hacer mi retiro debido a que no me manda a información de mi tarjeta para mi retiro

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask a few questions for clarification.

• Have you successfully made any withdrawals from this casino before?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to process your withdrawal?
• Have you contacted customer support for assistance with your withdrawal request?
• Have you completed the full KYC verification at this casino?
• Are you attempting to use the same payment method for your withdrawal that you previously used successfully for deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Juanomar1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru