Chipsy Casino - メール認証の問題により、プレイヤーの引き出しが遅れています。

In order for me to withdraw my money, I need to verify my email, but the code isn't arriving. I've been trying this and contacting support for 7 days already. I need this money, please.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm you have access to the email inbox used for registration? Have you checked your spam folder as well?
• Have you submitted any documents required to verify your identity to the casino? Were your documents accepted?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They don't answer emails and the live chat doesn't work; they never respond to either. I just need to verify my email to withdraw the money, but before I can withdraw it, they send me a code that never arrives.

No responden correos electrónicos y el chat en vivo no funciona; tampoco responden nunca. Solo necesito verificar mi correo electrónico para poder retirar el dinero, pero antes de retirarlo me envían un código que nunca llega.

Hi Thomas, I sent you the email.

Thanks for your reply.

Could you please confirm you checked the SPAM folder?

Please let me know if the issue persists.

nothing ever arrived

Dear cblfranco0,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello cblfranco0,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cblfranco0,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards,

Lucia S