Coinplay Casino - プレイヤーのデポジットは入金されませんでした。

I paid to the casino site. The payment has not been credited. I proved that I sent it to them, but they still don't credit it. They act like jerks.

Dear albertadrian920524,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if it was your first deposit in this casino?
• Could you please confirm that you used the correct address to send the deposit?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear albertadrian920524,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.