Cool Cat Casino - 選手の退会が遅れました。

It’s not my first time but it taking longer and longer each time. It is still in process

Dear Spun81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

withdrawal on 11/09/2022 This is my 4 withdrawal got payment on 3. This one is taking longer than the first time

It’s not my first withdrawal. I didn’t use a bonus

term & conditions told me 8 to 10 days. It’s been over 20+ days now

Help

Withdrawal is still in process

Pending

Thank you very much, Spun81, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Spun81

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Cool Cat Casino to join the conversation.

Dear Cool Cat Casino,

Can you please provide some information regarding the player's long withdrawal?

Withdrawal was approved. Just waiting for payment now

Good news, Spun81. We are not there yet, but I'm glad that we are moving in the right direction with your complaint. I hope that the withdrawal will be with you soon. Please let me know once you receive the funds.

Greetings all,

I have my eye on this and I've submitted the approved withdrawal for express payment via Bitcoin. Hopefully we see some movement shortly.

Best wishes,

Nick and Cool Cat

Dear Spun81

As per the response from Nick, you should receive your winnings soon, please let us know once they hit your account.

I got it thanks for the help

Dear Spun81

Do I understand correctly that you have successfully received the winnings?

Yes

Great news, Spun81. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal