Cozyno Casino - プレーヤーでドキュメントの確認に問題が発生しています。

would make a payout 30-10 jokes to the 3 and 4/11 on the hotline they say finance is delayed after a week they will have documentation passport visa etc sends off immediately after a week they write that my visa is not good enough, scan now and covers 3 digits on the back and hears no more.

IS THERE SOMEONE THAT CAN HELP ME

ville lave en udbetaling 30-10 spøger til den 3og4/11 på hotline de siger finans er forsinket efter en uge vil de have dokumentation pas visakort m.m sender afsted med det samme efter en uge skriver de at mit visa ikke er godt nok,scanner nu og overdækker 3cifre på bagsiden og hører ikke mere.

ER DER NOGLE DER KAN HJÆLPE MIG

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem regarding the withdrawal. Was this your first withdrawal request? 

Please, be aware that most casinos take KYC (Know Your Customer) very seriously, so that the winnings are sent to the right player. In some cases, it might take a bit longer. I would recommend you to find out if there isn’t any other document required in order to complete the verification process and then send it to the casino.

Thank you in advance for your reply.

Best regards,

Kristina

Have again sent the back of my visa card which I have scanned but nothing heard from them, they do not tell what is wrong, you can not figure out what is wrong.

Har igen sendt bagsiden af mit visakort som jeg har scannet men intet hørt fra dem, de fortæller ikke hvad der er galt, kan i ikke finde ud af hvad der er galt. 

Hello Michael,

thank you for your reply. I contacted the casino and I will let you know as soon as I have more information.

Thank you for being patient.

Best regards,

Kristina

Hi Kristina

If you want a copy of the Visa that they will not approve, I will send it to you.

Greetings from

Michael

Hej Kristina 

Vil du have en kopi af det Visa som de ikke vil godkende så sender jeg det til dig. 

Hilsen fra 

Michael 

@michael

We appreciate you bringing this matter to our attention.

We can confirm that the missing document was received and we have forwarded it to the Verification Team to be checked as soon as possible.

Thank you for your patience.

Kind regards

Cozyno Casino

juhu i got my money thanks for the help casino guru they helped.

Regards

michael

juhu jeg har fået mine penge tak for hjælpen casino guru de hjalp.

hilsen

michael

Dear Michael,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I hope you won’t come across a problem like this again.

Best regards,

Kristina