Crashino Casino - プレイヤーのアカウントは閉鎖されました。

Hello to everyone reading this.

I would like to share my experience with Crashino.com.

Crashino scammed me out of over 600 us dollars.

I deposited several times and always lost. 

As soon as I won once, my account was immediately suspended (for no reason).

I did not violate any terms and conditions and the reason was not communicated to me until today.

I have written to live support over 20 times and emails well over 50 times.

Unfortunately, I have not received a reply to date and they no longer reply at all by email...

The worst thing about it is that they wanted me to send them my ID, proof of address, my account details and a bank statement...

I did this 4 weeks ago and they are now probably using my data for illegal purposes...

I can only strongly advise against playing at Crashino.com.

I have played at many casinos and have never been cheated but this is the first time and they are probably using my data... That's great...

I will attach evidence and you can also contact me, just write to me.

Dear crashinoisascam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

1. only sports betting
2. Unfortunately, I haven't. I haven't received a response in weeks...
3. I've never played with a bonus. I know the rules because I've been playing for several years. I haven't violated any terms and conditions.

Guten Tag Kristina,

1. nur Sportwetten
2. Habe ich leider nicht. Ich kriege keine Antwort seit Wochen mehr…
3. ich habe noch nie mit Bonus gespielt. Ich kenne die Regeln da ich schon seit mehreren Jahren spiele. Ich habe gegen keinerlei agb verstoßen

Thank you for your reply, crashinoisascam. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.