Crashino Casino - プレイヤーの撤退が遅れています。

I played at Crashino 2026-02-04 where I had a balance of 84.2057290 LTC when I made the withdrawal. When the withdrawal was not paid to my wallet I looked the next day 2026-02-05 and saw that the withdrawal had bounced back to my balance, I had to complete KYC before withdrawal was going to be processed live chat told me. 

I completed the KYC and it was OK and then made withdrawal again. It was not processed this time eaither but still remained in "pending" status. Ive talked to live chat and they tell me to wait as they are performing checks. The 2026-02-20 I got an email from support on Crashino that said that my withdrawal had been sucessfully processed but I never recived any withdrawal !

So still to this day 2026-02-24 its still on pending status ! Which is more than 2 weeks later by this point.

I need help from Casino guru to try to sort out this issue please.

Best regards // [Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Svullna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hello

It has going 20 days now. And everything is correctly verified.

Best regards

Hello

Now its has going 5 more days and nothing from the casino.

Best regards // [Redacted]

Dear Svullna,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Svullna,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Crashino Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Crashino Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hi there,

Thank you for bringing this to our attention.

We sincerely apologize for the delay. The hold-up was due to internal checks that needed to be completed. We are pleased to confirm that these checks have now been finalized and the player's withdrawal has been processed.

The full withdrawal should reach the players wallet within the next 24–72 hours.

Once again, we apologize for the inconvenience caused and appreciate your patience.

Best regards,

Crashino

Dear Crashino Casino,

Thank you for clarifying the issue and updating the case.

At this point, we will await Svullna's response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Svullna,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi