Crazy Star Casino - プレイヤーは引き出しの問題が発生しています。

Hi how on earth do you can your funds out off this site x deposited in good faith off my Visa card which they registered and accepted x I now won over 2000£ x tried to withdraw and there only opinion for withdrawal is Mastercard to which I don’t own x I asked for them to put my funds back on the card registered answer we don’t use visa only Mastercard x any help appreciated they make it so hard for guys to withdraw

Dear Idiotiam38,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried proceeding with requesting a withdrawal despite the option showing the 'Mastercard' logo only?
• Could you please share screenshots of the situation to support your complaint? Could you please share the communication you had with support discussing the issue?
• Share screenshots here or send information to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Hi I’ve tried everything in my power to get the funds out they let you deposit with any card. Off four I think but you can’t use visa or anything to withdraw x I have over 4000£ in the account I have been communicating on there customer support but getting no where at all x

Hi I’ve send some communication by email ty

3000£ in the account

Thanks for your patience.

• Was opening a Revolut bank account with a Mastercard attached a valid option for you?
• Have you passed account verification since your last post?

Please let me know.

Dear Idiotiam38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru