Cresus Casino - プレイヤーは撤退の問題を経験しています。

Hi i can't withdraw my 1250€ 

Dear Laure,

Thank you for submitting your complaint. I’m sorry to hear about your problem. In order for me to understand this case fully, could you please answer few questions? Did you withdraw money successfully in the past? Which payment method did you select? Did you try to communicate this issue with the casino? If yes, could you forward any relevant communication to [email protected]?

I have tried to create an account in the casino, but, unfortunately, Andorra wasn’t available in the registration form. How long ago did you create yours? 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Laure,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.